Shipping policy

Shipping Policy – Toukri

Welcome to Toukri, your trusted partner for quick-commerce fashion delivery. Please review our shipping policy to understand how we deliver fashion to your doorstep quickly and efficiently.


🚚 Delivery Timelines

  • We deliver fashion within 20 minutes of order confirmation in eligible locations.

  • Same-day delivery is available for orders placed before 8 PM, subject to item availability and delivery location.


📍 Serviceable Locations

  • Currently, Toukri operates in select areas. Please check our app or website to verify if your location is eligible for 20-minute or same-day delivery.

  • We are continuously expanding our service network.


💰 Delivery Charges

  • Delivery is free for orders above ₹299.

  • For orders below ₹299, a standard delivery charge will be applied at checkout.


Order Processing

  • Orders are processed instantly upon confirmation.

  • You will receive updates via SMS/WhatsApp/app notifications regarding your order status, including expected delivery time and delivery agent details.


🔁 Failed Deliveries

  • In case the delivery cannot be completed due to the recipient being unavailable, our team will attempt to contact you and reschedule once.

  • If the second attempt fails, the order will be marked as canceled and refund (if applicable) will be processed as per our refund policy.


📦 Packaging & Handling

  • We ensure all fashion items are securely packed to prevent damage during transit.

  • We follow hygiene and safety standards strictly while packing and delivering your items.


🔒 Terms and Conditions

  • All deliveries are subject to our Terms and Conditions.

  • Toukri reserves the right to modify delivery timelines and policies without prior notice based on service capacity and regional factors.


📞 Contact Us

For any shipping or delivery-related queries, please contact our support team at:
📱 +91 89276 94327